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“What is the finest live chat for WordPress?” you might wonder. or “How can I integrate a live chat feature into a WordPress website?” Don’t be concerned. Several software companies have developed live chat plugins for WordPress. We want to shed some light on the topic and give you a comprehensive review.
1. Why should you utilize live chat plugins for WordPress?
As your current and potential clients visit your site, they will undoubtedly come across items that pique their interest and prompt queries. Providing real-time assistance options immediately on your website is ideal for conveying that you appreciate your consumers’ time.
WordPress live chat plugins are helpful in this situation. They can create unique, hassle-free user experiences, which are critical for retaining customers, maintaining brand loyalty, and increasing sales prospects.
Before you pick a WordPress live chat plugin, consider the following:
- What features do you require from a WordPress chat plugin?
- What is your ultimate objective? What are your goals for integrating a WordPress chat plugin into your website?
- What is your financial plan?
- Are you seeking a basic WordPress live chat plugin or something more complicated with analytics, tickets, and multi-channel integrations?
- Every chat plugin is distinct and has its own set of functions. Ensure the WordPress chat plugin you chose suits your company’s and consumers’ needs.
Every chat plugin is distinct and has its own set of functions. Ensure the WordPress chat plugin you chose suits your company’s and consumers’ needs.
The plugin would simplify it to save, manage, and respond to live chat discussions while increasing the speed you provide help. It should also help organize and clarify your support processes, ensuring that each customer service representative is aware of their obligations.
2. Best Chat Plugins for WordPress 2023
Let us look at a few of the options available:
2.1 LiveAgent
For those who require a multi-channel live chat solution, LiveAgent is the best WordPress chat plugin. The WordPress live chat software is entirely customizable, multilingual, and loaded with powerful live chat and helpdesk capabilities. LiveAgent was recognized as one of the most acceptable live chat options on the independent audit site GetApp this year, receiving 26+ awards for value, flexibility of use, and performance. It’s also Capterra’s top-rated and most-reviewed live chat software.
Who is it suitable for?
The WordPress live chat plugin from LiveAgent is ideal for businesses who want to provide context-rich, personalized customer service at lightning speed. Whether you’re a WordPress rookie or a seasoned veteran, the chat plugin is simple. Here’s a link to the integration video. Regardless of your sector or type of business, LiveAgent can cater to your business requirements if you need a free live chat feature for WordPress or an omnichannel support desk solution.
Pricing
- Free version
- Paid plans begin at $29 per user per month
Main Features
- Agent seats are unlimited.
- Each website has one chat button.
- Completely customizable chat buttons
- Buttons for offline chat
- Typing-in-real-time
- Proactive chat invitations based on triggers
- Chat history is unlimited.
- Tracking embedded in the chat
- Customer satisfaction products like Nicereply and PipeDrive are among the 40+ integrations.
- Facebook, Instagram, Twitter, and Viber social media integrations
Benefits of using LiveAgent
- Apart from the quickest WordPress live chat widget, you may benefit from 180+ advanced help desk capabilities, such as:
- CRM integration
- Knowledge base and customer portal
- A complete ticket management solution
- Outbound and inbound VoIP call center (included in the Free and Unlimited plans)
- Setup with white gloves
- Support is available on several channels 24 hours a day, seven days a week.
| Pros | Cons |
| Adaptable in various languages | The free version has only one chat button |
| Winget is the fastest available | Does not have a chatbot |
| Free version available |
2.2 Olark
Olark is a fantastic WordPress live chat plugin for e-commerce enterprises since it gives users access to valuable information about their consumers. Olark users may see which pages their clients are visiting and the contents of their shopping baskets.
Who is it suitable for?
Olark is an excellent solution for established e-commerce enterprises looking to increase sales and experimenting with engagement tactics using its powerup capabilities. Ensure you have a large budget because the powerups can quickly stack up and become pretty costly. Although Olark provides a free WordPress chat plugin, its features are limited.
Pricing
- The monthly subscription costs $19 per agent per month
- An annual subscription costs $15 per agent per month
- A bi-annual subscription costs $12 per agent per month
Main Features
- Up to 20 monthly conversations
- One agent position
- Uploading files from visitors
- No domain restriction
- Sharing files
- Transfers of chat
- Automatic greeting system
- Chatbox theme, logo, and language selection are all customizable.
- Slack, Zendesk, HubSpot, Magento, Salesforce, HelpScout, and BigCommerce integrations.
- Includes a reporting feature
- Purchasing boosts can help you find appropriate leads, increase sales, and improve customer satisfaction.
| Pros | Cons |
| Provides a free version | Powerups are sold separately and range in price from $29 to $99 per month. |
| All organizations and corporations, regardless of size, pay the same price. | The free plan has limited features.
|
| Dashboards for reporting are updated in real-time. |
2.3 Tidio
Tidio is a live chat plugin for eCommerce that uses chatbots and digital marketing. It’s easy to use and ideal for generating leads on WordPress sites.
Who is it suitable for?
Tidio is an excellent live chat solution for companies of all sizes. It has a free live chat plan with more advanced functionality than most free WordPress chat plugins. The commercial editions of the program are also inexpensive yet feature-rich. Tidio is the WordPress plugin for you if you want high-quality functionality and excellent tech assistance without breaking the budget.
Pricing
- Free trial for seven days
- Monthly billing costs €18/month
- Annual billing costs €180/year
Main Features
- Indefinite Chatbots
- Each month, there will be an unlimited number of talks with 100 unique guests.
- Information for visitors’ location, contact details, tags, custom properties
- Zapier, Facebook Messenger, Shopify, and Google Analytics integrations
- Chatbots and customizable chat boxes
- Live typing
- Pages viewed
- List of current visitors
Benefits of using Tidio
- Four integrated customer communication channels – live chat, chatbots, email marketing, and Messenger
- Supports 183 languages and has 21 pre-translated language packages
- Apps for mobile and desktop that are simple to use iOS, Android, Windows, OS X, Chrome
- 24/7 technical assistance with a knowledge base
| Pros | Cons |
| Offers several chatbots | The Free plan is restricted to 100 unique visitor chats. |
| There is a free plan available. | Free and paid plans are restricted to three agent seats; additional seats cost €10 per agent. |
| You can use widgets for a live chat on multiple websites. | Even when implemented on different sites, live chat widgets have the same appearance and settings |
2.4 LiveChat
LiveChat is a robust chat and helpdesk platform suitable for online business, customer service, and lead creation. The LiveChat WordPress plugin is entirely customizable and includes rich messaging and integrated panels and carousels for specific products.
Who is it suitable for?
The LiveChat WordPress plugin is great for eCommerce firms with high traffic volumes that want a solution to automate procedures without requiring customer service. Because there is no free version and the most advanced premium plan is a bit pricey at $59 per agent per month, we advised LiveChat to organizations that are well recognized and have the resources to work with.
Features
- Agent groups, work scheduler and chat takeover
- Making your customer segments
- HIPAA-compliant security requirements for WhatsApp integration
- System of ticketing
Pricing
- $19/month (Starter)
- $39/month (Team)
- $59/month (Business)
- Request a plan (Enterprise)
| Pros | Cons |
| Chatbot with AI | No free plans are available |
| Messages with substance | The starter plan offers only 60 days of chat history. |
2.5 Zendesk
One of the most prominent live chat services for WordPress users is Zendesk Chat. It’s simple to set up owing to a WordPress plugin that you can download for free from its official source. With gorgeous, configurable layouts and themes, Zopim’s chat windows are among the most elegant you’ll discover.
Enter the peripheral Zopim Dashboard to answer visitor messages; you may even install a customized iPhone or Android app to see discussions on the go. The dashboard is packed with crucial metrics that let you analyze chat performance, follow conversation history, and learn more about your users.
A free Zendesk Chat membership allows one chat operator to manage an infinite number of chats, however, only one at a time. Zendesk’s live chat plugin may be sufficient if your website is tiny.
Best features of Zendesk
- Chat evaluations
- Canned responses/predefined replies are known as shortcuts.
- Translation by machine.
- Apps for Android and iOS.
- Pre-chat or offline forms are available.
- Chat history dating back 30 days.
- Visitor list – keep track of who is visiting your site and which sites they see.
- Tags for chatting
- Customize the chat widget.
- Badge for chatting.
- SDK for mobile chat.
- Third-party integration.
- Ban on visitors.
On the other hand, Premium access starts at $14 per month. It also enables fascinating extra features like chat triggers, which allow you to define certain situations for the chat window to automatically activate, such as if a user is stuck on a site for more than a minute.
| Pros | Cons |
| It’s also a customer relationship management system. | It’s a tad costly for small and medium-sized businesses. |
| It can handle all customer interactions, including self-service. | The interface might be difficult to navigate through. |
| Appropriate for a wide spectrum of clients. | |
| Connectivity to third-party apps and corporate systems is substantial. |
2.6 Formilla
Formilla is a fantastic freemium live chat service. Suppose your site has a minimal volume of visitors. In that case, Formilla offers a free plan that includes one agent, one continuous conversation, and 30 total talks per month, all managed using Formilla’s interface.
However, for those searching for high-volume live chat plugins, 30 conversations per month won’t be enough for everybody. Thus most of you will have to upgrade. You’ll have to pay an economical $11.99/month for one agent to handle limitless chats. The monthly subscription fee is USD 29.99. You can request a unique estimate, and a free trial is also available.
Premium users may utilize the Formilla interface or the Android or iOS applications to access conversations. Customizable chat windows and real-time visitor tracking are also available to premium users.
Best features of Formilla
- Live conversations are unlimited.
- Active conversation.
- Chat intelligent messages (messages sent to clients based on tracked behavior).
- Pre-written messages (saved replies).
- MailChimp, Pipedrive, Google Analytics, and Zendesk are among the 1000+ third-party connections available.
- Visitors barred.
- Departments of chat
- Custom logos, colors, and themes are available.
- Support for international languages
- Unlimited live chat plugins are available.
Other notable features include offline email forms, proactive chat, and chat queuing when administrators are preoccupied with other issues.
| Pros | Cons |
| It’s simple to set up and utilize. | Messaging takes a little longer than expected. |
| Visual themes and aesthetics are diverse. | Formilla.com may appear to be a costly solution. |
| Simple mobile applications. | |
| Configuration choices are many. |
2.7 WP Live Chat Support
WP Live Chat Support from 3CX is the most affordable WordPress chat plugin available. It also has ticketing, a contact center, softphone features, and live chat. This WordPress chat extension is excellent for individuals looking for a full-stack customer care platform. Still, it doesn’t have a large budget, as 3CX offers a complimentary one-year trial to its users. The solution will cost just under one euro for each agent every month after the trial period. It includes thorough reporting, ticketing, a contact center, and Facebook integration, and it can be hosted in your private cloud and on-premise.
3CX is a free WordPress plugin. The Pro plan costs €0.95 per month per user (paid yearly at €285), while the Enterprise plan costs €1.15 per month per user (billed annually at €345).
A one-year free trial is also offered.
Best features of WP Live Chat Support
- Real-time message preview and typing indication
- Routing of agent/department chats.
- Text, colors, custom fields, style, and animations are all customizable with the chat widget.
- Pre-programmed reactions
- Chat evaluations
- Conversations are encrypted.
- Transcripts, histories, and archives of chats.
- Blocking visitors.
- Offline communication.
- Conversation translations
- Queues for a chat.
| Pros | Cons |
| There is a free version available. | There’s no chatbot. |
| Desktop for multi-channel agents. | Chat routing is only available in the PRO version. |
| The number of agents is limitless. |
3. Conclusion
For a variety of reasons, live chat appears to be everywhere. It’s a terrific approach to engage consumers seeking help, provide a mechanism for them to self-solve problems, and provide controlled admission into your support funnel.
Now that we’ve offered the most acceptable free (and paid) options, picking the correct WordPress live chat extension for your website should be easier. Remember to think about your company’s demands and your consumers’ needs.
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