We can say that this VPN service is registered in the most dangerous place for it — in the US. This fact alone immediately raises many questions about the user data security.
However, Private Internet Access does not store user logs! Yes, it must comply with US law, but the provider has repeatedly proved its reliability.
Here is a typical example: when Russia adopted a new law and services had to transfer personal user data to servers located in Russia, PIA simply stopped working in Russia!
As for functionality, it will be quite difficult to find a better VPN service than Private Internet Access in this pricing category.
Emergency disconnection from the network, protection from DNS leaks, excellent encryption, compatibility with SOCKS5, support for all protocols except IKEv2 and up to 5 simultaneously connected devices — you will get all these features with PIA.
PIA owns one of the largest server networks in the VPN industry. There are more than 3 thousand of them, and they are located in 33 countries and more than 50 regions around the world.
This number of services will be able to meet all the possible needs to provide online protection and unblock restricted services. But be aware of lacking access to the American catalog of Netflix. Everything is quite controversial and very often it remains unavailable.
The connection speed here is quite high and the speed limits are quite reasonable. Despite Private Internet Access not being the fastest VPN provider, when working with it you will hardly get a slow download or a high ping.
The only thing the service still needs to improve a bit is the technical support. The live chat works fine, but the ticket system is a bit worse. You will have to wait up to several hours for an answer.
In general, Private Internet Access is a very good VPN service, especially if you take its price into account. This is a powerful, open, and well-known service. You can even try it out for free since they provide the 7-day money-back guarantee.
- No log policy.
- Unlimited network bandwidth and traffic.
- Simultaneous connection of up to five devices.
- Many functions, including emergency disconnection from the Internet, data leaks protection via IPv6, ad blocker, P2P support.
- More than 3000 servers in 33 countries around the world.
- Simple and intuitive interface.
Find our top VPN-provider alternatives to Private Internet Access below.
Does Private Internet Access keep logs?
One of the most important features of any VPN provider is whether it stores the user activity or not.
Despite being located in the USA where the laws require to follow the user activity, Private Internet Access does not keep any logs. So, when the government requests any of the user data, they will have nothing to show.
However, they still keep some data about you. This includes the email, payment data required by third-party payment gateways, cookie files, Google Analytics data, and contact information when you contact them via their website.
They use this data to send the necessary notifications and to provide a better quality service of better quality. So, nothing serious.
You leave this information on almost any website. Also, they do not spy on your activity and do not keep any logs. So, using this service is not dangerous for your privacy.
How much does Private Internet Access cost?
Private Internet Access is the service providing one of the most attractive prices on the market.
Frankly speaking, they only have one plan and the price depends on the subscription period. The longer the period you subscribe for, the lower price you will get.
You can subscribe for a month, a year or two years:
In the price box, you can see how much you can save compared to if you bought the service every month.
The discount reaches 58% for the 2-year plan. We think you’ll agree that it is quite attractive. Even without discounts, less than $7 a month is really a great price.
It is very easy to buy a subscription. Let’s follow the step-by-step procedure on how to do that.
How does Private Internet Access work?
Private Internet Access offers applications for all the popular operating systems and platforms so you can use it on your Windows, Mac or Linux computers, Android devices, iPhones, and iPads.
In addition, you will be able to use the Firefox, Chrome or Opera extensions. In this case, the VPN will work only in your browser without additional configurations.
If for any reason your device is not on the list, you are able to configure your device manually using the manual configurations. They are available for DD-WRT routers, Tomato and PfSense platforms.
All the applications are available on a special download page. When you open it, the system will automatically detect your operating system and will offer the relevant application. When you choose a browser extension, you will be redirected to the extension store.
All the apps and extensions are very easy to use and have an intuitive interface. For our review, we will test the Windows and Android apps, as well as the Chrome browser extension.
First, we downloaded and installed the application for Windows. Before the installation, you are able to select the language of the installer.
It will be useful for those who do not speak English as a native language. After the installation, you will see the settings window, where you should enter your username and password and make the necessary configurations.
You will be able to change the connection and encryption settings by clicking on the Advanced settings button.
To connect to a server, you will not be able to use an application interface. You will be able to see an icon in the system tray near the language panel. When you are not connected to any server, it will be red colored.
To connect, click the right mouse button and choose a region via the context menu:
Having connected to a server, you will see a desktop notification.
In that case, there will be some new menu items. You will be able to disconnect from a server or reconnect to it once more. Also, you will be able to switch to another server.
When you disconnect, you will see another desktop notification.
The application works stable. It connects to a VPN in several seconds. In the settings, you will also be able to add the location to the favorites. In this case, you will see the ping time.
The Android application is available in the Google Play Store. You can find it through the search option. After the installation, you will see a minimalistic home screen. You will be able to connect to a server, change the region, and see your current IP address.
Tap on the Current Region button to select the location. In this section, you will see the lowest ping time.
The application settings are divided into several sections: connection, proxy, blocking, encryption, and application settings.
The application does not require a lot of resources and works pretty fast. After the connection to a server, you will see a VPN icon in the notification bar.
The Google Chrome extension also has a minimalistic and attractive interface. On the main menu, you will be able to see the connection button and the region to connect to, as well as the settings, knowledge base, and logout buttons.
In the settings, you will be able to change the security, privacy, tracking, and extension settings. All the necessary features are activated by default.
In the “select a region” section, you can choose the region you would like to connect to as well as add it to the favorites.
After connecting, the extension will look like this:
As of August 2018, Private Internet Access has a huge network of 3402 VPN and Proxy servers in 53 locations across 33 countries and they do their best to expand the network. You are able to see the details about the available servers in each region on this page.
By the way, you are not able to choose the server in a specific city. You can only select a country or region, and the system will automatically connect you to one of the servers.
Private Internet Access positions itself as a fast service. Is that really so? Let’s check. We connected so several locations to see whether is it really fast.
Most servers are pretty fast. The speed will be enough to download files and stream videos.
The service supports a variety of security and encryption protocol. The list includes AES-128 and AES-256 data encryption, SHA1 and SHA256 data authentication, and RSA-2048, RSA-3072, RSA-4096, ECC-256k1, ECC-256r1, and ECC-521 handshake.
Unlike many competitors, you will be able to choose any of the supported protocols manually in the app settings. It is really impressive.
We also tested how secure the connection is. We used the whoer.net website to check it.
Most servers are completely secure. No DNS or other data leaks. However, on some servers, the system detects the proxy or anonymizer.
Does Private Internet Access work with Netflix, BBC iPlayer and Torrenting?
Most people use VPN services to access the services and websites restricted in some territories. VPN services help to bypass the restrictions and visit favorite resources.
We are physically located in Ukraine, so some platforms are unavailable here. We checked how some of them work through Private Internet Access.
BBC iPlayer. We could not access the service and watch the videos.
We could not access the American Netflix catalog.
After that, we downloaded the torrent file. We used Linux Mint file. Here are the results.
How to access Private Internet Access in censored areas
Another reason to use VPN is to connect to restricted services while traveling to countries with strong censorship. The best-known countries for this are China and Russia.
PIA does not guarantee that their service will work in these countries. However, you can try to connect via L2TP protocol with manual configuration.
Private Internet Access provides support via email, the website form, and online chat. Keep in mind that the online chat is only available for registered users.
We contacted the support via the online chat. We asked the following questions:
How can I use the service in restricted countries like Russia and China? Will the apps work or I should use the manual configuration?
In less than a minute, the support agent replied:
Unfortunately, there is no guarantee the application will work however, you can attempt to use L2TP/PPTP protocol. China has completely blocked our IPs through the Great Fire Wall, so L2TP/PPTP will more than likely not work either. It’s quite possible that you can connect from Russia however, there is no guarantee it will connect. Some customers have success and others do not.
It’s an informative answer and we got it in less than a minute.
How to cancel Private Internet Access
You are able to request a refund within 7 days period. You can do it manually via email at firstname.lastname@example.org or through the website form. When sending the request, add the following information:
- The email address you entered during the account registration.
- The 7-digit order number from your payment confirmation email.
We used the online form. Go to the link above to access it. We asked for a refund and added the information they required.
After a few minutes we got an email with the ticket number and a few minutes (!!!) later we got a message that they canceled the subscription.
Note that it may take up to 7 days to get your money back. By the way, if you just want to cancel your subscription at the end of the payment period, you can do it in your control panel.
Pros and cons
- Attractive app interface.
- Fast connection speed.
- Informative support.
- Reliable encryption.
- No DNS and IP leaks.
- Affordable prices.
- Very fast cancellation with no questions.
- No automatic refund request.
- The desktop app works only through the system tray.
- Impossible to choose a specific server.
If you are looking for fast and affordable VPN, Private Internet Access will be a great solution. Despite the fact that it is located in the USA, you can be sure about your personal data protection.
However, if you need to use the VPN to watch the stream platforms Netflix and BBC iPlayer, use other services that unblock them.
I’m very interested in hearing about your experience with Private Internet Access. Don’t hesitate to leave a Private Internet Access review in the comment section!